- What if I need the toilet during Tawaf?
- Go: toilets are outside the gates. Using the toilet breaks your wudu, and Tawaf needs wudu, so make wudu before you come back. Most scholars say you then start that Tawaf again from the first circuit; some allow you to continue from where you stopped. If unsure, restart. Going before you start avoids this.
- What if I need the toilet during Saʿi?
- Saʿi does not need wudu, so a break is no problem. Leave by the nearest exit (there are exits at the Safa and Marwah ends), use the toilet, come back and carry on from the lap you were on. If you are not sure where you stopped, restart that lap from Safa or Marwah.
- What if my wudu breaks during Tawaf without my leaving?
- Stop, leave the Mataf, make wudu and come back. As above, most scholars say start the Tawaf again.
- What if the prayer starts while I'm in Tawaf or Saʿi?
- Join the prayer in the nearest row. Afterwards, carry on from the exact spot where you stopped; you don't restart the circuit or lap.
- What if I lose count?
- Go with the lower number you are sure of and continue. The counters in this guide keep count for you if you tap them at the end of each circuit or lap.
- What if I'm tired, elderly or can't walk far?
- You may rest at any point and continue. Wheelchairs and electric carts are available at the mosque; ask the staff near the main gates. Being pushed in a wheelchair is completely valid for both Tawaf and Saʿi.
- What if my period starts?
- Before Tawaf: stay in ihram and do not do Tawaf. Wait until it ends, take a ghusl, then perform your Umrah. After Tawaf (before or during Saʿi): carry on, because Saʿi does not require purity, then trim your hair and your Umrah is complete.
- What if I used perfume or covered my head by mistake?
- If you forgot or didn't know, remove it straight away and there is no penalty. Doing it on purpose requires a fidyah: fast three days, feed six poor people, or sacrifice a sheep. Ask a scholar at the mosque if this happens.
- What if I can't get near the Black Stone?
- That's normal. Point to it with your right hand from wherever you are and say “Allāhu Akbar”. Pushing or hurting others to touch it is wrong; pointing is the Sunnah when it's crowded.
- What if I get separated from my group?
- Go to the gate number you agreed before entering and wait there. Keep your phone charged, and ask any uniformed staff member for help.
- When is it least crowded?
- Usually the hours after Fajr and mid-morning on weekdays. After ʿIsha, Thursday night, Friday and Ramadan are the busiest.